Knowledge base

SDEU - Delivery and Collection (2)

Delivery Methods (1)

• Delivery Options

Delivery FAQs (8)

• Where is my order?
• Tracking Delivery
• Can I track my delivery overseas?

View all 8

SDEU - Orders and Payments (3)

Placing Orders (12)

• How do I apply a discount code?
• What payment options are accepted?
• What is payment authentication?

View all 12

Completed Orders (11)

• I'm trying to return my order, but it's saying my order isn't found
• Wrong item receiced
• I'm missing items(s) from my order

View all 11

Product Info (7)

• How do I find my size?
• Item out of stock?
• Is there a limit to how many products I can buy?

View all 7

SDEU - Returns and Refunds (2)

Returns (8)

• I need to return an item bought online
• Return - Bought in Store
• Can I exchange an order?

View all 8

Refunds (4)

• How will I receive a refund?
• When will I receive a refund?
• I can't see a refund on my bank statement

View all 4

SDEU - Personalisation (1)

Personalisation (6)

• HOW DO I PERSONALISE MY ITEM
• HOW DO I PERSONALISE MY BOOTS
• FOOTBALL SHIRT PERSONALISATION

View all 6

SDEU - My Account (2)

Getting Started (7)

• How can I change details and marketing preferences?
• How do I register for an account?
• How do I create or change my password

View all 7

Technical Issues (7)

• Adding to Safe Sender list
• I’m having problems signing in. What can I do?
• I'm experiencing issues using the website

View all 7

SDEU - Stores and Services (1)

Stores Information (2)

• Store Finder
• I'd like to leave feedback about one of your stores

SDEU - Site Policies (3)

Terms & Conditions (13)

• WHO WE ARE
• PLACING AN ORDER
• DESCRIPTION AND PRICING OF GOODS

View all 13

Other Policies (3)

• FUR POLICY
• GUIDE TO PEGI RATINGS
• CUSTOMER SERVICE OPENING TIMES

Privacy and Cookies Policy (1)

• PRIVACY AND COOKIES